Thanks for asking, I will share what I do at best and have been able to improvise over time
- When I can get a call, and it is established that is an enquiry call , I have a basic set of questions to ask during enquiry
a) it is for them or someone else in their family friends relatives. If someone else, I try to connect with the actual client
b) where they are staying, to have an understanding how far they are located
c) have they read about PLRT OR did someone asked them to take up a session. How they got to know about the therapy?
I mention how much a session would cost them. If they ask for a discount totally depends on client to client basis.
I do give time for the enquire say 10-15mins. IF I don’t have that time to spend when I receive their call , I take their preferred time and give them a call back.
- Book appointments I do it over the call. When there are too many enquiry in the same week or back to back. I usually ask them to make a prepayment , so that I don’t miss out on a genuine client and they also give their commitment
- I ask them for 3-4hrs average , also mention it can go longer , so that they can plan their day accordingly
4.I don’t have a set rule. But mostly on the day of visit , unless I have asked for prepayment to confirm their dates…
Taking a session fee prior is good way though